Security Incident Information Management (SIIM) Handbook

Publication language
Date published
01 Sep 2017
Capacity development, Complaints and feedback mechanisms, Data collection tools
Insecurity Insight

Developed in collaboration between Insecurity Insight, the Global Interagency Security Forum (GISF) and RedR UK, the Security Incident Information Management (SIIM) Handbook describes the process of collecting and using information related to aid agency security incidents to ensure staff safety and access to beneficiaries. The handbook provides guidance on reporting, responding to and storing information about security incidents and how to use this information to change policies and strategies to improve safety and security for people and programmes.

Improving security incident information management allows organisations to:

  • Reduce the impact of incidents
  • Improve the ability to prevent future incidents
  • Meet duty of care obligations
  • Take evidencebased operational decisions
  • Engage in effective advocacy to improve access to beneficiaries

Security Incident Information Management is important for anyone working in insecure environments. It is particularly valuable for security managers tasked with improving safety and security while ensuring access. Security Incident Information Management transforms adverse experiences into action.

The handbook includes a series of practical self-assessment and guidance tools. 10-Minute Mobile guides offer short introduction to SIIM for organisations and staff. The mobile guides are available on Disaster Ready (to access these guides you need to complete the free registration on Disaster Ready. Search for SIIM). Podcasts give access to discussions around the origins and practical experience of SIIM from practitioners within the industry.

Download the full handbook here.

The handbook is also available in Arabic and Spanish, and the French version is available on this portal (see right side).